This describes how we calculate refunds and outlines our policy. Our refunds policy does not affect your statutory rights.
Three clear working days’ notice is required to terminate the hiring of the skip or waste bag.
Orders cancelled by 15.00pm three working days prior to scheduled delivery date will be refunded in full. Order cancellation must be confirmed by telephone or via email with our sales office.
Sales Office: 0844 357 5301
Orders cancelled after 15.00pm three working days prior to scheduled delivery date will be subject to a 30% cancellation fee of the hire price.
If for any reason we cannot deliver on the requested date and offer a reasonable date to reschedule but the customer declines and decides to cancel, this will be subject to a 30% cancellation fee of the hire price.
Skip road licence fees paid to the appropriate Councils will be non-refundable.
No refund will be payable once the skip or waste bag has been delivered to the scheduled address.
Payment will be refunded to the customer’s credit/debit card within 7 days from cancellation of the order date.